Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Lutheran Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar patient care, receive endless support and appreciation, and build a meaningful career at one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Coordinator, you will help us continue serving as a top leader of care by organizing and coordinating the activities and flow of work for the patient access area. Your efforts focus on optimizing your team and driving improvements, ultimately enhancing the Cleveland Clinic and positively impacting the community as a whole.

A caregiver in this position works7:30am to 4:00pm.

A caregiver who excels in this role will:

• Organize and coordinate the activities and flow of work for the patient access area.
• Assign tasks, monitor performance of and assists in training patient service representative.
• Screen candidates, recommend hires, conduct performance appraisals and recommend corrective counseling.
• Develop, implement, and oversee programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program.
• Coordinate activities and resolve operational problems.
• Adjust employees, patients and physicians' schedules to respond to operational problems.
• Control and audit the reconciliation of day sheets including adjusting statistics in the computer data bank.
• Produce reports as needed.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• Two years Cleveland Clinic outpatient scheduling experience or other equivalent position, including interacting with patients, physicians, and other departments on a problem resolution basis OR three years of experience
• OR Associate Degree may substitute for one year of experience
• OR Bachelor's Degree may substitute for the experience requirement

Preferred qualifications for the ideal future caregiver include:

• Bilingual in Spanish

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Requires frequent data entry, sitting, standing and walking. Normal or corrected vision, hearing and speech. Occasional lifting or pushing up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.