Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

As an Office Coordinator, you will help supportthe Primary Careclinic operations by collaborating with physicians,nursesand other caregivers. You willassistwith making appointments, handling Outlook calendars, coordinating physician-patientcontactand organizing contracts. Thisdepartmentrequiressomeone who prioritizes patient admissions, ensuring everyone receivestimelyattention,communicationand support. You will join a family of caregivers who are bubbly,welcomingand prepared to offer unparalleled customer service.

A caregiver in this position worksMonday through Friday, 9:00am to 5:30pm at Palm City Medical Center.

A caregiver who excels in this role will:

• Answer the phone, triage calls, schedule appointments, schedule diagnostictestingand/or surgical procedures, obtain referral/authorizations,maintainphysician calendar and other administrative duties.

• Support clinic operations by direct involvement with the physician(s) and nurse(s).

• Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patient and/or other medical departments.

• Work through and solve patient issues professionally andin a timely manner.

• Take and relay phone messages for the respective area in a clear and concise manner in accordancetoCCF policy.

• Assistwith calendar, meeting and travel arrangements as requested and ensure proper forms are completed.

• Ensure all patients are rescheduled relating tophysicianout daysin a timely manner.

• Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via TotaleMed) as needed.

• Verify and update patient demographics and insurance information.

• Identifywhether patients need a referral and/or authorization and obtain referral and/or authorization when necessary.

• Obtain proper information such as PCP, referring physician, CPT/DX codes prior to entering request into referral module.

• Input reasons for all visitsonall appointments.

• Ensure same day add-on appointment is communicated toappropriate departmentpersonnel and authorization is secured.

• Complete and deliver surgery packets to OPS and Access Plus.

• Maintain complete and up-to-date documentation and files, including product and service quotes.

Minimum qualifications for the ideal future caregiver include:

• HighSchoolDiploma or GED

• Two years of clerical, customerserviceor other relevant experience

• Knowledge of medical terminology gained through experience or formal course work

• Basic math skills, such as addition, subtraction, multiplication,divisionand percentages

• Strong computer skills and working knowledge of Microsoft applications

• Typing competency with the ability to format, spell, punctuate,editand proofread

• Ability to transcribe dictated correspondence if needed

Preferred qualifications for the ideal future caregiver include:

• Medical office or insurance experience

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, ability to move up to 10 pounds

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.