**Applicants must reside within 1-hour of Cleveland, OH

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

As a Call Center Support Operator, you will answer and provide information for inbound and internal callers. Using electronic directories, you willfacilitatetransfers to theirappropriate destinations, allowing our caregivers and patients to accessimportant informationtimelyand efficiently. However, your work is so much more than answering questions and processing calls – you play a critical role in ensuring patients continue receiving the best care possible while at Cleveland Clinic.

This is a fully remote role. A caregiver in this position will work from 8:30am to 5:00pm.

A caregiver who excels in this role will:

• Answer inbound callsandsearch database or reference material to obtain needed information to transfercallerto appropriatedestinationwithin established metrics and productivity standards.
• Navigate through theQGendaon-call system toidentifyon-callproviderand process on-call via alpha page or phonecallto the provider with patient details.
• Process special protocols for Main Campus,including ShockTeam, LVAD, Patients Plus, Transplant and OrthoReconstructionHotline.
• Handle calls for multiple hospital sites,including Main Campus, Avon Hospital, Euclid Hospital, HillcrestHospitaland South Pointe Hospital.
• Offer specialassistanceto personswho are unable to dial orarein emergency situations.
• Provide relay service for hearing impaired callers.
• Answer routine questions and provide information to the public about the organization using electronicdatabaseand other tools and reference materials.
• Perform various data entry tasks, such as updatingapplicationdatabase, phonedirectoriesand other electronic reference material.
• In emergencysituations,answer internal medical emergency calls as a backup tomaintainbusiness continuity.
• Work in Epic to view or look up patient information using the house census and provide patients with appointment details such as location, provider, date/time, etc.

Minimum qualifications for the ideal future caregiver include:

• HighSchoolDiploma or GED
• One year of call or contact center or telephone operator experienceORtwoyears of customer service experience

Preferred qualifications for the ideal future caregiver include:

• Emergency Medical Dispatch (EMD)Certification
• Experience inhealthcare or a related field

Physical Requirements:

• Sitting for long periods of time along with repetitive keyboard and telephone work.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment.