Join our team at Cleveland Clinic Indian River Hospital and experience world-class healthcare at its best.Located insunny Florida’s Treasure Coast, Indian River Hospital iscommitted to providingoptimalfamily- and community-focused care.Here, you will be part of a collaborative,compassionateand innovative team of caregivers. You will work withstate-of-the-arttechnologywhile buildinga rewarding career with one of the most respected healthcare organizations in the world.

As aPatient Guest Services Assistant (Redcoat), you willserve asahighly visible resourcefor patients, familymembersand visitors, helpingcreatea warm,comfortableand informed experience.In this role, you will have endless opportunities to connect witheveryone you meet, offer unmatched customer service,exhibitempathy,and leavea lasting impressiononthe community as a whole.

APRNcaregiver in this position worksvaryingdaysfrom10:30AM – 7:00PM.

A caregiver who excels in this role will:

• Meet,greetandassistpatients,guestsand colleagues by providing directions, obtainingwheelchairsand providing non-medical transport.

• Be a highlyvisible, enthusiastic person who ensures that patients, familymembersand visitors have peace of mind byutilizingthe “Communicate with H.E.A.R.T.” models, setting expectations and always delivering empathetic care.

• Facilitate communication among patients, families,caregiversand providers when needed.

• Provide service recovery as needed andassistwith resolving patient and family concerns using the “Respond with H.E.A.R.T.” model at the point of service.

• Elevate unresolved concerns to leadership for the department/unit where the concern originated.

• Actively round in the lobbies of the Clinic, Radiology, Surgical Waiting area, hospital and clinic entrances and Emergency room.

• Remainstationaryatthe frontentrance to welcome patients and visitors as needed.

• Talk with patients about something other than why the patient is herebyaskingabout their experienceandif theyhave any otherneeds.

• Access patient information to confirm appointment times, appointment locations and room numbers as needed.

• Provide limited concierge services toassistpatients and guests with hospital services and community amenities at designated locations.

• Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience.

• Observeprograms andcoachas needed.

• Respond to medical alerts toassistwithpatients/visitors, families and obtainappropriate equipmentif needed.

Minimum qualifications for the ideal future caregiver include:

• HighSchoolDiploma or GED

• Excellentverbalcommunication skills

• Ability to exercise judgment to accurately triage inquiries

• Basic computer skills (Epic, Outlook, etc.)