Patient Service Specialist - Pain Management
Job Description
Join Cleveland Clinic Mercy Hospital and experience world-class healthcare at its best. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission.As a Patient Service Specialist, your responsibilityis to deliver an exceptional experience to patients,familiesand visitors, from the moment they enter to the time they return home.This specific Patient Service Specialist willsupport thePain Managementteam.This role is a great steppingstonetoothers within Customer Service and various departments withinClevelandClinic.
A caregiver in this position would work a schedule of Tuesday through Thursday 6:30-5 pm. Fridays 7:30-5 pm. No Mondays, Holidays, or Weekends.
A caregiver who excels in this role will:
Providea comprehensive, proactive and “Patients First” experience for patients and visitors.
Investigate,triageand resolve patient issues using the established HEART model.
Create a welcome and professional environment, interact withpatientsand ensure stellar patient experiences.
Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
Enter andmaintainconfidential patient information.
Recruit, enroll and educate patients on MyChart and Appointment Pass.
Minimum qualifications for the ideal future caregiver include:
High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insuranceprocessingor customer service
ORAssociate’s Degreeand one year of experience
ORBachelor’s Degree
Working knowledge of PC window applications
Ability to perform basic math sufficient to process insurance co-pays
Preferred qualifications for the ideal future caregiver include:
Knowledge of medical terminology
Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills
Physical Requirements:
Dexterity sufficient to operate a PC and other office equipment.
Requires extended periods of standing, walking or sitting.
Good visual acuity through normal or corrected vision.
Must be able to navigate various locations and function in a fast-paced, hectic environment.
Ability to lift and transport up to 25 pounds.
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required.
Pay Range
Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
By embracing and understanding the diversity EVERY ONE brings, Cleveland Clinic has created an inclusive culture that promotes innovation, growth, and new ideas. This has enhanced our ability to attract the best global talent to provide the best patient experience possible. Cleveland Clinic is pleased to be an equal employment/affirmative action employer: Women/Minorities/Veterans/Individuals with Disabilities. Smoke/drug free environment.
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