Join Cleveland Clinic Avon Hospital and experience world-class healthcare at its best. Avon Hospital provides state-of-the-art healthcare to all its patients and is a proud Magnet Hospital awarded by the American Nurses Credentialing Center. This designation is the highest honor an organization can receive for professional nursing practice.

Cleveland Clinic strives to be an international leader in patient safety. As a Safety Quality and Patient Experience(SQPE)Specialist, you willhelp us achieve this goal by improvingthe patientexperience, from safety precautions tomedical erroridentification.While you may not interact with patients directly, your efforts willleavea positive,lasting impression– from the moment they enter the facility to the time they return home.

This is a part-time role. A caregiver in this position works 5 days per week, about 4-5 hours a day between 8:00am and 4:30pm.

A caregiver who excels in this role will:

• Direct safety,qualityand patient experience work within assigned scope of responsibility.

• Coordinate and implement improvement initiatives using the Cleveland Clinic Improvement Model.

• Partner with clinical leadership to setobjectivesand key results.

• Model Cleveland Clinic Core Values and behavioral standards.

• Coordinate with cross functional stakeholders to ensure compliance with all standards and favorable performance on safety, quality,utilizationand experience metrics.

• Participate in engraining the safety, quality and experience requirements as outlined by regulatory and accreditation bodies.

• Manage performance improvement regarding SQPE with all departments providing patient care.

• Act as an accountable partner for all clinical areas within their areas of responsibility

• Understand and implement elements of performance as outlined by regulations, bylaws andrulesand regulationsestablishedby the medical staff.

• Act as the primary resource for staff tofacilitateoverall operations of programs.

• Develop meaningful quality assurance and improvement activities with clinical and operations leadership toestablishwhen a deviation in standard practice has occurred.

• Analyze performance data andparticipatein improvement strategy development.

• Act as a consultant in educating and evaluating clinical and support department staffregardingquality management regulations and standards of care.

• Support medicalstaffquality assurance activities such as peer review, ongoing professional practice evaluation, and focused professional practice evaluation.

• Develop and assure processes tomonitorperformance andidentifywhere intervention is needed.

• Incorporate regulatory and accreditation standards into improvement activities around SQPE.

• Collaborate on development of required plans such as the performance improvement plan, safety plan, infection control plan, and others as required by governance.

• Incorporate enterprise priorities and regulatory requirements and benchmarks ensuring alignment to one standard of care across locations.

• Drive continuous improvement activity around quality, safety and patient experience priorities and coordinate improvement projects.

• Facilitate dashboard reviews, dataanalysisand decision-making from data.

• Identifyand address root causes to lead to sustainable improvement.

• Manage stakeholder relationships, projectrisksand project changes.

• Lead projects andfacilitatemultidisciplinary teamsleveragingadvanced continuous improvement and project management tools.

• Coach smaller improvement teams to success with their quality improvement projects at the local level.

• Report on medical errors and near misses, as well as corrective actions taken.

• Oversee the management and use of medical error information.

• Applythe Cleveland Clinic cause analysis process toidentifykey factors that lead to failures in SQPE.

Minimum qualifications for the ideal future caregiver include:

• Bachelor’sDegree inNursing,HealthcareAdministration,Business,Engineeringora relatedfield.

• Fiveyears of experience with SQPE and performance improvement programs or related healthcare experience

• Experience working with Joint Commission, HFAP or CMS surveys and processes, preferably in aleadership/coordinator role

• In-depth knowledge of patient safety best practices, Joint Commission standards and conditions of participation

• Familiar with basic statistical analysis, continuous improvement tools and change management techniques

• Certified Patient Safety Professional (CPPS) or Certified Professional in Healthcare Quality (CPHQ)Certificationswith two years of hire

Preferred qualifications for the ideal future caregiver include:

• Master’sDegree

• Current licensure as aRegistered Nurse (RN)

• Healthcare Accreditation Certification Program (HCAP), Certified Joint Commission Professional (CJCP), Process Improvement Certification (Lean, Six Sigma, etc.), Certification in Infection Control (CIC) or Certified Patient Experience Professional (CPXP)Certifications

• Clinical experience

Physical Requirements:

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations the ability to move up to 25 lbs.

Personal Protective Equipment:

• Follow standard precautions using personal protective equipment as required.